Website privacy policy
Key details
This website privacy policy describes how CPR Smart protects and makes use of the information you give the company when you use this website.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is published on this page.
This website privacy policy was updated on: 30th August 2024
If you have any questions about this policy, please email repairs@cpr-smart.co.uk or write to:
5 Honeysuckle Place
Laurel View
Glossop
SK13 7EG
Introduction
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
What data we gather
We may collect the following information:
- Name
- Contact information including email address
- Demographic information, such as postcode
- Website usage data
- Other information relevant to client enquiries
- Other information pertaining to special offers and surveys
How we use this data
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
Specifically, we may use data:
- For our own internal records.
- To improve the products and services we provide.
- To contact you in response to a specific enquiry.
- To customise the website for you.
- To send you promotional emails about products, services, offers and other things we think might be relevant to you.
- To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
- To contact you via email, telephone or mail for market research reasons.
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How we use cookies
We may use cookies to:
- Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
- Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
- Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
- Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
- To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
To learn more about cookies and how they are used, visit All About Cookies.
Controlling information about you
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
- Opt-in to receive marketing communications from us by email
If you have agreed that we can use your information for marketing purposes, you can change your mind easily by:
- Sending an email to repairs@cpr-smart.co.uk
- Writing to us at: 5 Honeysuckle Place, Laurel View, Glossop, SK13 7EG
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulations 2018.
Security
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulations 2018.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the cpr-smart.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Opt In Tick Boxes for e mail information
Our website contains “opt-in” boxes on pages where you can provide personal information (name and e mail address) for the purpose of receiving information in the form of marketing e mails. We use mailing lists, and also a sign up function for stock alerts for out of stock products. Sometimes we use a specialist third party e mail provider (including, but not limited to, Mailchimp) to deliver those e mails. We do not share such information with any other third parties.
If you do not want us to send you information as described where relevant, you should leave the “opt-in” boxes unticked.
Other privacy information
It is possible that CPR Smart could merge or be acquired by another business. If this happens, we may share the information that relates to your order. You will be sent notice of such an event as a customer of our server and receiver of our services.
Please note by clicking on any external links or banner advertisements will result in your transferral to another website, data privacy practices may be different to that of CPR Smart. Visitors should consult the other site’s privacy policies as we are not responsible for, and have no control over, information that is submitted to or collected by these third parties.
This privacy policy may be changed by us at any time. The revised policy will be posted to this page so that you are always aware of our policy and under what circumstances we disclose it.
We will ensure that your personal information is treated with the utmost respect and in accordance with laws defined within the country of our incorporation.
Data Subject Access Request
If you wish to request a copy of the data we have stored in relation to your order (name, e mail address, billing address, shipping address, telephone number and any e mail preferences), please e mail your request to repairs@cpr-smart.co.uk
Please note, your request must come from the same e mail address used in relation to your order to ensure your privacy.
We will execute such requests within one month of receipt of your e mail.
Please note – we do not store credit card numbers or any other payment information.
Right To Be Forgotten
If you wish to have all such data deleted (name, e mail address, billing address, shipping address, telephone number and any e mail preferences), please e mail your request to repairs@cpr-smart.co.uk
Please note, your request must come from the same e mail address used in relation to your order to ensure your privacy.
We will execute such requests within one month of receipt of your e mail. Please note – we are required by law to store this data for a period of twelve (12) months from order date to comply with financial services regulations and cannot exercise such a request until this period has passed.
Please note – we do not store credit card numbers or any other payment information.
Data Breach & Notification
In the unlikely event of any data breach, we will notify the appropriate supervisory authority without undue delay, and where feasible no later than seventy two (72) hours of the discovery of the breach.
In the unlikely event of such a data breach being likely to result in a high risk to the rights and freedoms of individuals, we will notify those individuals without undue delay, and where feasible no later than seventy two (72) hours of the discovery of the breach.
If you have any queries/complaints regards our data protection practises, please contact our Data Protection Officer by e mail here info@reachagency.co.uk
We will respond to such requests within five (5) working days.
